Fizzle is Hiring! Join Us as a Member Success Specialist

The FizzleCo team is growing! We are looking for our first new team member since Fizzle launched over a year ago. This is an exciting time for us, and this is a great opportunity for the right person to join a very special little company.

This position has been filled. Barrett Brooks has joined the Fizzle team as our Director of Member Success. Congrats to Barrett, and thanks everyone for the interest! Subscribe to The Sparkline blog to hear about future job opportunities with Fizzle.

Note: this position starts as a half-time role and may expand from there. Please read on for the full details.

Your responsibility on the team will be member success and satisfaction. This is an intensely customer-focused role. You’ll be interacting with Fizzle members every day to provide the support they need to get the most benefit possible from Fizzle.

We like to delight customers, and you’re going to lead the charge. You’re going to provide such incredible customer support that our members won’t be able to stop talking about it. You thrive on ending each interaction with both you and the customer smiling, even when the customer is tough or frustrated to begin with.

This position goes way beyond just answering support requests. It’s a big part of our most important company-wide goal: to make sure our customers are building successful online businesses and projects they’re truly proud of.

We don’t expect you to teach our members about entrepreneurship. You’ll be more of a concierge and facilitator.

You’ll become intimately familiar with Fizzle resources so you can onboard and guide our members through all Fizzle has to offer.

Here are some of the kinds of things you’ll do every week:

  • Respond to between 30 and 50 customer support emails per day.
  • Interact with members in our community forums, offering helpful suggestions about how Fizzle resources and features can be used.
  • Be the team’s primary eyes and ears within the Fizzle community. You’ll know Fizzle members by name, and you’ll know who’s most successful, and who’s struggling. You’ll learn from member successes and failures and will suggest and implement ideas for making all of our members more successful and satisfied.
  • Create weekly summaries of the most interesting and useful community conversations and customer success stories.
  • Interact with Fizzlers over social media, and post updates about new things happening within Fizzle.

To be successful in this role, you need to love talking with fizzlers, primarily through writing. You have to be a great writer and communicator, with clear, concise, and friendly answers. And you have to be quick. You’ll pride yourself on responding to people so quickly that they’re floored and appreciative.

FizzleCo is a special company with a very flexible, fun and supportive working environment. We prefer someone based on the West Coast for this role (we are all on that timezone), but we’re open to hiring the best person for this job, no matter where they live.

If you want to join Corbett, Chase and Caleb as an important and early member of the FizzleCo family, please apply.

How to Apply

Please submit a cover letter explaining:

  1. Why you want to work as a member success specialist.
  2. Why you want to work for FizzleCo, and not somewhere else.
  3. A description of a customer support experience you had recently that really stood out.

Then, please answer 3 of the following questions, just like you would if you had this position:

  1. I’m thinking about joining Fizzle, but I want to make sure there isn’t a contract or ongoing obligation. If I join today, can I cancel anytime?
  2. If I join Fizzle, are there any opportunities to talk with the team directly? I have some questions I’d like to ask about my situation.
  3. If I sign up for the $1 trial, can I still get the annual billing deal before my first month ends?
  4. Why did you choose the name Fizzle? Don’t you know that it means "to fail weakly"?
  5. I’ve been reading your blog and listening to your podcast every week. I finally got my website launched, and I’d love you to take a look. Here’s the site: http://myawesomesite.com Let me know what you think!

Getting to Know Each Other

This is a small team and everyone on the team has to carry a lot of water. To make sure Fizzle is the right fit for you, and vice-versa, this role will start out as a half-time position and grow from there if we’re both smitten.

Starting salary is dependent on experience. Please include your salary requirements with the application.

Email everything to corbett@fizzle.co and include “Member Success” in the subject line. If you attach a resume, please send it as a PDF file. Feel free to get creative with your application, but make sure you’ve followed all of the rules mentioned here.

One last important thing. We support entrepreneurs in this business, but we’re not looking for an entrepreneur in this role. We’re looking for someone who wants to join our team and stick with us for the long term. We want someone with a passion for learning new things and improving what you do. We’re not looking for someone to grow into another role at FizzleCo. This is a job for someone who is dedicated to customer support and success.

We look forward to hearing from you!

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  • Karen

    Great news :) I’m not very experienced with support, otherwise I’d definitely apply!

  • John Corcoran

    That’s great news you guys! I am so happy you’re growing. I can think of a lot of Fizzlers who could be a good fit – I’m sure you already have a few in mind as well.

    • http://www.herviewphotography.com/ Darlene Hildebrandt

      Current Fizzlers by nature are already entrepreneurial though, LOL

      • http://www.intheknowwithjo.com/ Jolene Davies

        Yeah, that is the only part of this that has me a little confused LOL… Pretty much everyone in Fizzle is an Entrepreneur, and they are the people who want this job and would be a great fit for the job (like me ;) LOL

        • Corbett

          Hey Jo, we’re simply looking for someone who wants to be with the team long-term, not someone who wants to move on in a year to pursue another business opportunity. If that description fits you (or anyone reading this), please apply!

          • http://www.intheknowwithjo.com/ Jolene Davies

            Thanks Corbett! Makes sense :)

  • Joey Augustin

    Very, very, very intriguing.

  • http://marketingwithsergio.com/ Sergio Félix

    You either have excuses or results, you can’t have both… This is a HUGE opportunity people, jump on it!

  • http://www.jasonloveslife.com/ Jason Love

    Is there a submission deadline? or do you have a preference on when we should submit by?

    • Corbett Barr

      No specific deadline. We’ll review submissions as they come in.

      • http://www.herviewphotography.com/ Darlene Hildebrandt

        You must have a cut off in mind though

  • Kevin Johns

    Very exciting news on a number of levels. It means things are going great with Fizzle and we Fizzlers will continue to get wonderful content for the foreseeable future. It also means a potential career opportunity for some lucky Fizzler out there! So, like I said, exciting news!

  • Amechi

    This is HUGE! Anyone who is truly passionate and committed to fulfilling the position AS POSTED should totally apply. I have only recently started to get more closely acquainted (virtually) with the 3Cs, but they really are some legitimately solid guys. Combine that with their business style and experiences… how could you not jump on this opportunity?

  • Donald Fulmer

    Fantastic move. With a great hire, you can make a fantistic Fizzle exprrience even better. And there are many great Fizxlers, so I’m sure you will hire one.

  • http://www.intheknowwithjo.com/ Jolene Davies

    AWESOME News…. Deciding if I should apply LOL ;) I am kinda addicted to Fizzle and helping people as much as possible!

    • http://www.herviewphotography.com/ Darlene Hildebrandt

      You’d be great Jo

      • http://www.intheknowwithjo.com/ Jolene Davies

        Thanks Dar!! This is very similar to what I do at Leaving Work Behind as Community Manager, so it’s something I am familiar with!

        • John Corcoran

          Agreed. +1 Jo

        • Chase Reeves

          which is why it was bitter sweet for me to see you get that job, Jo :)

  • Guest

    Thanks Mike!

  • http://productivityist.com Mike Vardy

    Great news, guys! I just let someone (a non-fizzled…for now) know about the opportunity because they came to mind immediately. Here’s to the continued success and growth of Fizzle!

    • Corbett Barr

      Gracias amigo!

    • Chase Reeves

      Thx honky!

  • http://www.herviewphotography.com/ Darlene Hildebrandt

    What’s the deadline on this? Sending this to someone that is perfect!

    • Corbett

      No specific deadline, we’ll be reviewing apps as they come in.

  • Joanne Richards

    Hi, is this an in person or remote working position?

    • Corbett

      Hi Joanne, it’s mostly remote, probably 90%+ of the time.

  • Kirsty@Bonjour

    Super excited about the job description, but from the customer POV! I love the thought of a Site Mum (or Papa) out there to look after us all.

  • http://www.kevinbradberry.net/ Kevin Bradberry

    I wish Monster and the rest would approach hiring like this.

  • italiafirenze

    How awesome it would be to live and breathe Fizzle all the time.

    • John Corcoran

      or at least continue doing so AND get paid … ; )

    • Chase Reeves

      I so miss your avatar, Italia’.

  • Omar Zenhom

    This put a smile on my face. I simply love the way you posted the job opening as a blog post with feeling. Congrats on taking Fizzle to the next level. I’m sure whoever you choose, they will learn tons from the experience and grow with Fizzle.

    I’d love to learn about the hiring process when it’s all said and done. Maybe a follow up post on hiring a new team member/ selecting a good fit?

    • John Corcoran

      yeah! Turn it into a teachable moment.

  • http://rebeccabrightly.com/ Rebecca Brightly

    Oh, I like this vision for customer service. This job description gives me several ideas of how to improve it in my business.

  • Tim Aton

    Boy did this job posting get my blood pumping! I’m so excited! Waiting to hear back now….

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