How The Hospitality Mindset Revolutionized My Business (FS066)

How The Hospitality Mindset Revolutionized My Business (FS066)

See that building up there? That’s the architecture of one of the best restaurants in the world. It’s family run, and this family’s perspective on business is contagious and jarring.

They are the Canlis family. Their restaurant is called Canlis. It’s in Seattle, and on a recent trip I got to spend a little time with Mark Canlis, who runs the restaurant with his brother Brian.

Listen, here’s the thing; the way this family thinks about their business, their perspective after 60+ years of serving people at an insane level of quality, has shaken stuff up for me.

The way they tell their stories, the things they choose to invest time and money into, their “reasons why,” have changed the way I look at my own story, my own investments, my own reasons. These changes are adding up to a much bigger, much more human, much more vital vision of what my business is.

So I recorded a short conversation with Mark about how his family looks at their business and couched that in this episode of the show with some commentary from us here at Fizzle. Enjoy!


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Show Notes

Staff Meals: Canlis on Vimeo Here’s a great video providing a view into the world of this restaurant. The guy doing most of the talking is Mark, who I talk to on this episode.

Canlis | Seattle Fine Dining Canlis “Our goal is to create the best dining experience possible — a vision, a shared commitment that has been passed down for three generations. Executing this vision is the reason guests trust us with the most important evenings of their lives.”

Canlisland This is the site he mentions at the end.

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  • http://www.artfulpublications.com/ Meg Sylvia

    This was AWESOME! Completely blown away by Mark’s mindset. It’s incredible to see someone who cares about their customers on such a deep level that the actual product and company come second. Will definitely be carrying something away from this.

    • Chase Reeves

      So glad, Meg! I feel the same.

  • http://www.bondesio.com Michelle Bondesio

    Thanks for sharing this amazing interview. Mark revealed several powerful insights in such a genuine way. Inspiring!

    • Barrett Brooks

      Couldn’t agree more, Michelle! Glad you enjoyed it :).

  • http://kimanziconstable.com/ kimanzi constable

    Great interview. Mark’s mindset is why the restaurant will have life long customers. It’s a lesson we all need to learn as we build our thing.

    • Barrett Brooks

      Yup, exactly.

  • Geoff Chalmers

    Best podcast so far. Superb interview, thanks guys.

  • http://www.creatingonlinecourses.com/ Matt Schmidt

    You see shows like Ramsey’s Kitchen Nightmares where there are restaurant owners burnt out. They are clueless why they are doing the work they do. Mr. Canlis in contrast is totally dialed in. Great mindset.

  • Kevin Bond

    I was watering my garden while listening to this, and man… did this inspire me.
    This particular podcast episode got me fired up and a little bit emotional, because I realize how often people try to take and take and take from consumers.
    And Mr. Canlis definitely touches base with how effective and important it is to really put yourself in the shoes of your customers and to connect with them not only on a consumer level, but a personal relationship.

    Amazing podcast!

    p.s. their food is amazing! And the service is amazing, and an awesome experience.

  • Ryan Harmon

    Wow! This really got to me, on an emotional level. THANK YOU FIZZLE.

    • Barrett Brooks

      Thank you for listening, Ryan :). Glad you enjoyed it.

  • PaulFoxton

    One of the really interesting points in the interview was about what they look for in their staff too – it was about becoming. They want people who want to become. I think Barret highlighted that.

    It seems to me that’s very relevant for Fizzle too – the members are wanting to become. That’s something more that running an online business for profit. They have an idea about *who* they want to become – independent, somebody who helps people, an owner of their own thing (I think this because I’m a member and want to become too…)

    That resonates deeply with what I’m trying to create for the people I make for too. This was a a brilliant interview with much food for thought. Thanks.

    • Barrett Brooks

      I loved that part of Mark’s thoughts too, Paul. Th whole thing was incredibly insightful, but the idea of constantly growing and getting better is powerful. Glad that resonated with you — I know we hope to create that kind of environment for Fizzlers :).

  • http://www.lockedowndesign.com/ John J. Locke

    Hi Chase:

    I agree with Corbett and Caleb – this is the best interview the Fizzle Show has published. It made me introspective about my own reasons – my own “Who am I? What am I here for?”.
    I wrote a little piece that expressed my own thoughts and takeaways as it relates to what I do as a web consultant.
    http://www.lockedowndesign.com/lessons-from-the-canlis-family/

    If you have a few minutes, feel free to check it out. Thanks so much.

    • Corbett Barr

      Great thoughts John! So happy to see this moved you to write something about it. This part -> “minimize risk, lower anxiousness, and ensure success for my clients” is dead on.

      • http://www.lockedowndesign.com/ John J. Locke

        Thanks for reading, Corbett. You guys are doing a kick-ass job here at Fizzle.

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Customer service isn’t an afterthought for you. If it is, you’re already well on your way to being an uninteresting, middling, forgotten business. If, on the other hand, you have a deep understanding of the people you serve, that reality will be visible in so many delightful and visible moments in your customers’ interactions with you.

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