When NOT to Argue With Customers About Refunds (FS136)

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Episode 136: When NOT to Argue With Customers About Refunds (FS136)

If you sell a product, digital or not, you are going to experience what this Fizzler experienced.

She sells a digital training course. The course has a 30 day money back guarantee.

That kind of return policy is pretty common in the digital course world.

But what do you do if someone needs a refund past that return policy?

What if it involves a moving personal story?

What if they try to publicly shame you about it?

In this episode we share that Fizzler’s story and killer advice about how to handle customer service issues like these.

Enjoy!


show notes

1 example of customer interaction for refund on twitter

Customer Communication Platform | Intercom

Segment – We make customer data simple.

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