So many answers to current problems are in talking to your customers. That’s why we make guides and courses on defining your target market one of the first orders of business here at Fizzle.

And yet, it’s a weapon even successful entrepreneurs forget to use.

Recently Corbett and I helped Scott Dinsmore with the design of a new website. The first step for me in a project like this is to figure out the heart and soul of his business. So we sent Scott off to record some interviews. I wanted to hear it from the horses’ mouths.

In all honesty, he set out on that task dragging his feet. “What should I say? What do we need to get out of these?” I gave him some guidance and forced him to dive in.

When he did, when he started hearing the stories of his audience members he got hooked:

“These conversations you made me have were probably the single most important thing I did last year!”

We’re huge fans of talking to customers to get your next big idea or figure out how to better execute your current plan.

In this episode we talk about a specific way to hear from your customers: surveys. We’ve conducted a massive NPS survey with our customers recently and we wanted to share how to do something like this with your own audience. Enjoy!

“Before you survey your audience next: listen to this!”
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Show Notes

The One Number You Need to Grow – HBR — “The CEOs in the room knew all about the power of loyalty. They had already transformed their companies into industry leaders, largely by building intensely loyal relationships with customers and employees.”

Promoter.io | Net Promoter Score Software & Customer Loyalty Management — “The easiest and most effective way to capture actionable customer feedback”

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Show Notes

What Fizzlers Accomplished in 2014 — “HERE’S A LIST OF WHAT YOU DID IN 2014.”

The One Number You Need to Grow – HBR — “The CEOs in the room knew all about the power of loyalty. They had already transformed their companies into industry leaders, largely by building intensely loyal relationships with customers and employees.”

Promoter.io | Net Promoter Score Software & Customer Loyalty Management — “The easiest and most effective way to capture actionable customer feedback”

The Music Entrepreneur – Claim Your Untapped Potential — Thanks for your intro today, Andrew!

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The Top 10 Mistakes in Online Business

Every week we talk with entrepreneurs. We talk about what’s working and what isn’t. We talk about successes and failures. We spend time with complete newbies, seasoned veterans, and everything in between.

One topic that comes up over and over again with both groups is mistakes made in starting businesses. Newbies love to learn about mistakes so they can avoid them. Veterans love to talk about what they wish they had known when starting out.

These conversations have been fascinating, so we compiled a list of the 10 mistakes we hear most often into a nifty lil' guide. Get the 10 Most Common Mistakes in Starting an Online Business here »