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When NOT to Argue With Customers About Refunds (FS136)

If you sell a product, digital or not, you are going to experience what this Fizzler experienced.

She sells a digital training course. The course has a 30 day money back guarantee.

That kind of return policy is pretty common in the digital course world.

But what do you do if someone needs a refund past that return policy?

What if it involves a moving personal story?

What if they try to publicly shame you about it?

In this episode we share that Fizzler’s story and killer advice about how to handle customer service issues like these.


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“When NOT to argue with customers about refunds”

show notes

1 example of customer interaction for refund on twitter

Customer Communication Platform | Intercom

Segment – We make customer data simple.

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The Top 10 Mistakes in Online Business

Every week we talk with entrepreneurs. We talk about what’s working and what isn’t. We talk about successes and failures. We spend time with complete newbies, seasoned veterans, and everything in between.

One topic that comes up over and over again with both groups is mistakes made in starting businesses. Newbies love to learn about mistakes so they can avoid them. Veterans love to talk about what they wish they had known when starting out.

These conversations have been fascinating, so we compiled a list of the 10 mistakes we hear most often into a nifty lil' guide.

Download the guide

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